1. Grievance Redressal Framework
In accordance with the Information Technology Act 2000, Consumer Protection (E-Commerce) Rules, and applicable Indian regulations, GradSkills India Private Limited has established a dedicated Grievance Redressal Mechanism for resolving user complaints regarding OneSpace.
2. Nodal Grievance Officer Details
Grievance Redressal Officer: Legal & Compliance Cell
Entity: GradSkills India Private Limited
Address: 505/B-508, Fifth Floor, “SANDHYA TECHNO-1”, Raidurg, Serilingampally Mandal, Hyderabad - 500104, Telangana, India.
Email: support@gradskills.in
Contact Phone: +91 76186 19610
3. Grievance Escalation & Resolution Timeline
- Acknowledgment: All received grievances will be acknowledged within 24 hours of receipt with a ticket reference number.
- Resolution Window: We aim to investigate and resolve all legitimate grievances within 15 working days.
- Submission Details: Please include your registered account email, workspace name, nature of issue, and supporting invoice/documents when filing a grievance.
GradSkills India Private Limited
505/B-508, Fifth Floor, “SANDHYA TECHNO-1”, Raidurg, Serilingampally Mandal, Hyderabad - 500104, Telangana, India.
Official Legal Contact: support@gradskills.in · +91 76186 19610
505/B-508, Fifth Floor, “SANDHYA TECHNO-1”, Raidurg, Serilingampally Mandal, Hyderabad - 500104, Telangana, India.
Official Legal Contact: support@gradskills.in · +91 76186 19610